Your Questions Answered
Find clear answers to the most common questions about our pharmacy services, prescriptions, and healthcare support — helping you get the information you need, fast.
Top 10 Frequently Asked Questions
We’re open Monday-Friday 08:30-18:30 and Saturdays 09:00-13:00. Full hours are listed at the bottom of our website.
You’ll find us adjacent to Balance Street Health Centre, Balance Street, Uttoxeter, ST14 8JG. Parking is available nearby at the Trinity Road Car Park (ST14 8TH), just a short walk from Balance Street Health Centre. Charges apply Monday to Saturday between 8am and 6pm, with free parking after hours and all day Sunday.
No — anyone can use our NHS or private services.
Yes, we work with local GP surgeries and can manage your prescriptions for you.
Yes, we offer a delivery service for patients who can’t get to the pharmacy. Call us on
to arrange this.
We offer blood pressure checks, contraception, Pharmacy First consultations, flu & COVID vaccines, and more.
From travel vaccinations and earwax removal to weight-loss treatments and Vitamin B12 jabs.
You can book online via our dedicated services pages or call us directly on 01889 562063
Yes, including yellow fever, rabies, malaria prevention, and medication to prevent for jet lag, altitude sickness, and more.
Yes — all services are carried out in private consultation rooms, and your information is kept strictly confidential.
General Pharmacy FAQs
We’re open Monday-Friday 08:30-18:30 and Saturdays 09:00-13:00. Full hours are listed at the bottom of our website.
You’ll find us adjacent to Balance Street Health Centre, Balance Street, Uttoxeter, ST14 8JG. Parking is available nearby at the Trinity Road Car Park (ST14 8TH), just a short walk from Balance Street Health Centre. Charges apply Monday to Saturday between 8am and 6pm, with free parking after hours and all day Sunday.
No — anyone can use our NHS or private services. However, if you’d like us to manage your repeat prescriptions, we can set you up as a nominated pharmacy.
Yes. We work closely with local GP surgeries and can collect prescriptions on your behalf.
Yes, we provide a delivery service for patients who are unable to come to the pharmacy. Please call us on
to arrange this.
You can tell your GP surgery, or we can do this for you in the pharmacy — it only takes a few minutes.
Yes, we have private consultation rooms where you can speak to our pharmacists in confidence.
Yes. Our pharmacist prescriber,
is fully qualified to assess and prescribe treatment for a wide range of conditions. This means you can often receive the care and medication you need directly from the pharmacy — without having to wait for a GP appointment.
Prescriptions & Medicines
You can order online via your GP’s website, the NHS app, or by contacting the pharmacy directly.
Most prescriptions can be dispensed the same day. Occasionally, if we don’t have your medicine in stock, we will order it and usually have it by the next working day.
You’ll need to contact your GP surgery for a replacement. We cannot issue a new prescription without one.
Yes. Most prescriptions are now sent to us electronically. This means you don’t need to collect a paper copy from your GP.
Yes, we can often provide an emergency supply of regular medication (subject to assessment). Please bring in your medication box or a repeat slip if possible.
We can order most medicines within 24 hours. For very specialist medicines, we’ll advise on availability and timescales.
Stop taking the medication if you are worried and speak to our pharmacist as soon as possible. For severe reactions (such as difficulty breathing or swelling), call 999 immediately.
NHS Services
We provide NHS services including blood pressure checks, contraception service, Pharmacy First consultations, flu and COVID vaccinations, and more. See our NHS Services page for full details.
The service is available to women who meet the eligibility criteria (usually 16–55 years old) but can 13 years old and over. Our pharmacist will carry out a confidential consultation before prescribing.
If you’re over 40, not already diagnosed with high blood pressure, you are eligible. Younger patients may also qualify if referred by their GP.
You can come directly to us for certain common conditions (such as ear infections, sore throat, impetigo, sinusitis, insect bites, UTIs, and shingles). We’ll assess you and provide treatment if appropriate — saving you a GP visit.
Yes. If you’re eligible, we can provide both vaccines on the NHS. We also offer private vaccinations if you’re not eligible for the free service.
Private Services
We offer services including travel vaccinations, weight loss injections, earwax removal, blood tests, Vitamin B12 injections, and more. See our Private Services page for the full list.
No. You can book directly with us — no referral is needed.
Prices vary depending on the service. Please see the relevant service page or call us for the latest pricing.
You can book online or by phone and get an appointment usually in the same week. We recommend booking your travel vaccines as early as possible, so your body has enough time to build strong protection before you travel.
Yes, we run a private weight management clinic with treatment plans including Wegovy, Mounjaro, Saxenda, and Orlistat.
Travel Health
We recommend booking your travel vaccines as early as possible to ensure full protection, ideally 6–8 weeks before you go. However, even if your trip is sooner, it’s still worth coming to see us — some vaccines and advice can be given right up until the day you travel.
Yes, we are a registered yellow fever vaccination centre.
Yes, we can provide both advice and private prescriptions for these conditions.
Yes, following a travel consultation we can supply malaria prophylaxis.
Some vaccines require a course of doses — we’ll advise you at your first consultation.
Practical Questions
We accept [cash/card/contactless]. Payment is taken at the time of your appointment.
Yes, please give us at least 24 hours’ notice where possible.
For NHS services, we may share relevant information with your GP. For private services, we only share details with your consent.
Yes. All consultations take place in private and your information is kept strictly confidential.
You can speak to our superintendent pharmacist in person, or submit a complaint in writing. Please see our Complaints Policy for more information.
Prescription Service
Quick Tip: If you’ve run out of your regular medication, don’t panic — in many cases we can provide an emergency supply. Just bring in your medication packaging or repeat slip if you can.
Ear Wax Removal
Did you know?: Microsuction is the safest and most effective method of earwax removal, recommended by healthcare professionals. It’s gentle, quick, and works even if drops haven’t helped.
Weight Loss Service
Success Tip: Medicines like Wegovy or Mounjaro work best when combined with a healthy eating plan and regular activity. Our team can support you with personalised advice alongside treatment.
Pharmacy First
Good to Know: You don’t always need to see a GP for common conditions like sore throats, ear infections, or UTIs. Our pharmacists can assess you, prescribe treatment if needed, and get you feeling better faster.
Prescription Service
Quick Tip: If you’ve run out of your regular medication, don’t panic — in many cases we can provide an emergency supply. Just bring in your medication packaging or repeat slip if you can.
Ear Wax Removal
Did you know?: Microsuction is the safest and most effective method of earwax removal, recommended by healthcare professionals. It’s gentle, quick, and works even if drops haven’t helped.
Weight Loss Service
Success Tip: Medicines like Wegovy or Mounjaro work best when combined with a healthy eating plan and regular activity. Our team can support you with personalised advice alongside treatment.
Pharmacy First
Good to Know: You don’t always need to see a GP for common conditions like sore throats, ear infections, or UTIs. Our pharmacists can assess you, prescribe treatment if needed, and get you feeling better faster.
