Privacy Policy for Balance Pharmacy

Last updated: 15 November 2025

This Privacy Policy explains how Balance Pharmacy (“we”, “us”, “our”) collects, uses, and protects your personal information when you visit our website and use our services.

1. Who We Are

Balance Pharmacy is a UK-based community pharmacy providing prescription, clinical, and healthcare services.

Contact details:
Balance Pharmacy
Uttoxeter | Staffordshire | ST14 8JG
Telephone: 01889 562 063
Email: info@balancepharmacy.co.uk

2. What Information We Collect

  • Identity data

  • Contact data

  • Health and medical data

  • Order and service data

  • Payment data

  • Technical data

  • Usage data

  • Communication data

3. How We Collect Your Information

We collect information directly from you, from healthcare providers, NHS systems, and through website cookies.

4. How We Use Your Information

We use your information to:

  • Dispense prescriptions

  • Provide clinical services

  • Maintain accurate health records

  • Communicate with you

  • Manage payments

  • Improve our website and services

  • Comply with legal obligations

5. Legal Bases for Processing

We process your data under:

  • Contract

  • Legal obligation

  • Vital interests

  • Public interest / healthcare

  • Legitimate interest

  • Consent

6. Special Category Data

We process health information only when necessary for providing healthcare and meeting regulatory obligations.

7. Sharing Your Information

We may share your information with:

  • Your GP and NHS organisations

  • Regulators

  • Service providers

  • Delivery partners

  • Law enforcement (if required)

8. International Transfers

If data is transferred outside the UK, safeguards such as standard contractual clauses are used.

9. Data Retention

We keep your data only as long as necessary and follow NHS retention guidelines.

10. Cookies

Our website may use cookies to improve functionality and analyse usage.

11. Your Rights

You have rights including:

  • Access

  • Correction

  • Deletion

  • Restriction

  • Objection

  • Data portability

12. Marketing

We will only send marketing communications with your consent. You can opt out anytime.

13. Security

We take appropriate measures to safeguard your information.

14. Third-Party Websites

We are not responsible for the privacy practices of external sites.

15. Children’s Privacy

We may process children’s data as part of healthcare services with appropriate consent.

16. Complaints

You can contact us or the ICO (ico.org.uk) if you have concerns.

17. Updates

We may update this Privacy Policy periodically.